![]() Does the iLok light up when plugged into a known working USB port? If not, or if the iLok is physically damaged, this indicates a problem with the iLok, and it should be submitted for License Recovery and Replacement through the RMA process. If the steps above do not resolve this issue, please try your iLok on a different computer on a different internet connection If it does not, open the iLok Details and click on the Synchronize link. If your iLok appears as connected in the list, it should now work to authorize your iLok-protected software. Follow the steps below to update the iLok License Manager on Windows. The way to do this is by uninstalling the iLok License Manager from your computer and then downloading the latest version from and installing it. If it does not, sign into your iLok account, open the iLok USB’s details (Show. If your iLok is not detected, the iLok License Manager likely needs to be updated. If your iLok USB appears as connected in iLok License Manager’s list of locations, it should now work to authorize iLok-protected software. Be sure to uninstall prior to doing a clean install. If the answer to either of the above questions is YES, download and install the latest version of the iLok License Manager. Currently, to connect the computer to the license server you have to log in and manually set. If the iLok lights up, but does not appear as connected in the iLok License Manager application, download and install the latest version of the iLok License Manager. We use iLoks license server to serve our Pro Tools licenses. not the email address, to deposit your license in your account. ![]() Take a look at the iLok dongle entitled "Eye Lock." The problem could be with the iLok USB itself or the iLok License Manager. 3 cm) Add and transfer licenses with a simple drag and drop using iLok License Manager. If your iLok is not being recognized, then it may be greyed out as shown in the attached screenshot.
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